QA/Community Tool Recommendations

Back End Debug Tool (ie APRL)

User/Player Card
- Dashboard/Event Dashboard
  - Overview (visible from all screens)
    - Spending/Player Info/Currencies/Devices/Accounts/etc
  - Characters
  - Businesses
  - Goals
- Transactions
  - Searchable with date-range & currency type
- Notes
  - Searchable with date range & tags & author, can be added manually, automatically added when account changes are made
- Credit User
  - Include all currencies/characters/costumes/cards/shards/goals, as well as event-related versions of the above options, sends a message to the player in game and leaves a note on the account
- Edit Game Data
  - Change Player Currencies
  - Change Character Data/Event Character Data
  - Change Costume Data
  - Change Player Season
  - Change Business Data/Event Business Data
  - Change Shard Data
  - Change Leaderboard Bucket/Season Score
- Link Device, Move Connectors
  - Link Device or User (Device ID/User ID/Facebook ID/Email to UID)
- Reset, Ban, Unlink, Overrides
  - Ban Hammer
  - Flag/Unflag Cheater
  - Manage Device and Accounts (unlink Android/Google Play Ad/Google Ad/ Google Play IDs/Email)
  - Reset Account
  - Reset Email Signup Credit
  - Set Status (Test Account/VIP)
- Import/Export
  - Import/Export Player Data/Progress (.JSON format)
- Raw User Data
  - Read-only on Prod, Editable on Stage/Dev

In-Game Debug (accessible on Stage/Dev builds only)

Debugger (ie SRDEBUGGER)
- System
  - Lists full system information (OS/Device info, Memory, CPU, Unity info, Display, Runtime, Features, Graphics, etc)
- Console
  - Full list of game activity, including FE and BE calls, categorized in Normal [blue], Warning [yellow], and Error [red], all are expandable for more detail [stack trace])
- Options
  - Most debug tools live here
  - Clear Cache
  - Reset Game
  - Copy Console to Clipboard (also includes options to check/uncheck Normal/Warning/Error logs)
  - Simulate Time (can pass whole # hours/minutes)
  - Reset Event Progress/Reset Event Progress with Forced Debug Times
  - Reset Free Offers
  - Reset Seen News
  - Reset Rate App
  - Clear Session Key
  - Logout Game Services
  - Show FTUE (eg. Costume/Shards)
  - Send Local Fake Credit
  - Reset Facebook Connect Offer
  - Add Fake Facebook Friend (+ tools to adjust their cash totals/LB standing/etc)
  - Schedule Notification tools
- Profiler
Internal Game Debug
- General
  - Add Currency (Cash/Hash Coins/Liquor/Cards/Shards/Character unlocks)
  - Complete/Uncomplete offers
  - Show Offerwall
  - Show Intro
  - Complete Goal
  - Schedule Notification (10s)
  - Block saves (toggle)
  - Watch ad
  - Enable First Time Buyer's Pack
  - Clear Cache
  - Complete Season
  - Build Info (displays branch, commit ID, build #, environment)
  - Unlink Device
  - Unlock All Main Game Content
  - Unlock All Event Content
  - Reset Timers
  - Activate Promo tool (Select promo, set delay, activate)
  - Test Business Offset
  - Currency Value Display tool (shows multiple currency symbols)
- Event
  - End Event Now
  - Set Event Times (with "Force debug event start/end dates)
  - Server time values vs Event Summary Values vs Values the game is currently using
  - Event State tool (displays information related to the player's current state in the event, with "Refresh State" button)
- Network
  - Force Video Ad errors
- Trade Tools
  - Available Trades (in Season)
  - Dynamic Trades (feature not yet implemented in TPB)

Access to Third-party Web Portals/Tools for Testing

Video ads (ie IronSource/Facebook/Unity)
Offer Wall (ie TrialPay/IronSource)
Push Notifications (ie OneSignal)
Purchases/App Reviews (ie Google Play Console/App Store Connect)

Support

Customer Service Software (eg. Zendesk)
- Help Center
  - FAQ
  - Technical Support
  - Gameplay/How-to
- Support Ticket System
  - Response Macros
  - Ticket Tags
Visual Database Tool (eg. SQL Workbench)
- Create Workspace/Queries
  - General Queries
    - Season reached, characters/costumes unlocked/upgraded
  - Statistical Queries
    - An assortment of queries used for statistical purposes such as average trunk openings in events, and the like.
  - Purchase Queries
    - Outline transaction ID, item purchased, amount received, etc.
  - Game Currency Queries
    - Includes both main game and event currency
  - Card Queries
    - Includes both main game and event cards
  - User Queries
    - For checking user information such as device model and OS for logging game issues (to avoid waiting on getting a response from the player) as well as other pertinent user information.
  - Trunk Queries
    - A variety of trunk related queries that will allow you to check what they received from trunks.
  - Event Queries
    - Milestone reached
    - No Event Rewards
      - Will check when they hit each milestone requirement, the end reward tier, and then individual check in each result what they've received for Hash, Liquor, Unlocks, and Cards.
  - Exploit Queries
    - Queries used to identify exploiters.
  - Time Skip Check
    - Meant to check if a player has manually adjusted their time. Time Skips are the only indication that they have actually cheated, the Time Changed is a bit more difficult due to a pre-existing bug.
Access to Design Documentation for seasons and events in order to cross-reference player data with intended design